Help! I cannot log in the Shop!

[britnkaysmemaw2]

Thanks stmac88 for sharing that info.

I use IE, and can't log in without trying to buy something either!

[Gem]

I wasn't able to login even after adding my things to the cart. Actually that is what I usually do and then log in as part of the purchase process. However, I went to Internet Explorer and was able to login.

[vicki23]

This has happened before a few months a go one of my Ct had the same problem..Diego was never able to fix the issue so in the end she had to create a new account.

[stmac88]

But we all cant create a new account....Yikes!!

[britnkaysmemaw2]

Exactly Sharon! Sure hope this gets fixed!

[vicki23]

Originally Posted by stmac88

But we all cant create a new account....Yikes!!

Lol, I realise that, but it was the only way that we could work out how to fix the problem for Denise...like me she is in Australia & Diego wanted to do a chat with her to fix the issue but she is in a remote area & her internet isn't the best and the time zone thing was the biggest issue.
So hopefully the issue will get sorted soon!

[Els AW]

Vicki, wasn't that for the forum to log in and upload a LO?

I don't think this problem on the store has anything to do with our accounts, but with the login procedure of the system?

Hope it will be fixed soon!

[vicki23]

At first it was a forum problem, that got fixed, then she couldn't log in to the store, it was then that she created a new account for the store.

[Art for Scrapbooking]

Well I had no trouble logging into store yesterday but today I can't lol.
I have tried removing the cookie, clearing the cache, restarting the browser after that and restarting my computer.
Thos of you who are having an issue I have a question for you. ca you look in your url and tell me if you go to the store login page is the url just
https://www.godigitalscrapbooking.co...ain_page=index
or do you have this part on the end
&zenid=29etc
let me know here
try as well closing the forum page if you had it open and clearing your cache [under tool clear recent history in firefox] then logging into store
I think if we have more information to pass onto the tech person it will be easier to track down the issue.

[vicki23]

Nope can't log in either, tried Safari too, which I rarely use, and couldn't with it either.