I remember in nearly every job induction manual (as most of the jobs I been in has some form of customer service) one of the rules of customer service.. is you must listen to the customer (the customer is always right *apparently*) especially a complaining one.
Well last nite.. my stupid internet has reached 80% already again so I phoned them up and told them that this plan is not working for me and in no way am I going back on dial up. So I asked them about the new plans that have just been released (the GoLarge plan is unlimited and apparently 4 times faster than what I am on now *we shall see how true that is*)
Anyway, I noticed that when i ring my isp 'customer service desk' I always run into a number of horrible things....
1# A foreigner - Ugh !!! Its bad enough that I can hardly hear properly let alone trying to understand a foreigner.. but anyway I always make sure that I understand what they are saying first before I agree with myself what they are actually saying.
2# They talk while you are talking!!!! - Now that is something I totally despise!! is someone trying to talk over top of you!! you should have seen me... I was practically yelling into the phone trying to finish my sentence or explanation and he was busy trying to talk to me at the same time!!!! not listening to what im saying.
I explained at the beginning of the phone call that Im ringing to make a complaint... so he knew im going to complain. Then I would try and explain things to him and he butts in and talks on top of me... I wont give in.. I will keep going till im finish... so therefore... we both didnt hear each other!! then he asks me questions that I had already answered previously while he was talking to me at the same time.
I have just had it with customer service these days.
LOL thats all done now... now vent yours