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-   -   Logging into store (http://www.goDigitalScrapbooking.com/forum/showthread.php?t=22955)

GDSDiane 11-05-2012 01:34 PM

Logging into store
 
I have been having problems logging into the store this weekend and still today. It will not accept my username and password. :confused1:

Diego 11-05-2012 02:20 PM

Hi Diane, can you try the lost password function?
https://www.godigitalscrapbooking.co...word_forgotten

If you still can't recover your password, send me your email.
Thanks

hy ellen 11-05-2012 05:20 PM

I can't sign into GDS so I can go to my gallery- keeps coming back to Logon page. But I went into Dana's Footprint Digital Design Store and was able to download a freebie? Help please..

britnkaysmemaw2 11-05-2012 05:27 PM

Gals -

I am sending these messages on to Debra - our owner.
She has a tech guy working on this!

Hang in there with us....we are working to get this fixed!

Cathy
ST Leader

Diego 11-05-2012 06:24 PM

Quote:

Originally Posted by hy ellen (Post 257628)
I can't sign into GDS so I can go to my gallery- keeps coming back to Logon page. But I went into Dana's Footprint Digital Design Store and was able to download a freebie? Help please..

Hi Ellen, are you trying to login to the store, right?
If so, do you get any error message?
Try the forgotten password feature:
https://www.godigitalscrapbooking.co...word_forgotten

Thanks

vicki23 11-05-2012 07:37 PM

hy ellen is one of my CT, she sent me an email this morning about this. I have her log in details (with her permission) I am able to log in as her but when she tries it doesn't work. She said there was an error message. I asked her to try to do a screen shot and send it to me so I could forward it on, but she doesn't now how.

Diego 11-05-2012 08:12 PM

Quote:

Originally Posted by vicki23 (Post 257659)
hy ellen is one of my CT, she sent me an email this morning about this. I have her log in details (with her permission) I am able to log in as her but when she tries it doesn't work. She said there was an error message. I asked her to try to do a screen shot and send it to me so I could forward it on, but she doesn't now how.

Hi vicki, got it.

Ellen, please try clearing your browser cache and then try log in again.
http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Thank you

GDSDiane 11-06-2012 01:39 PM

I'm still not able to log into the store. I cleared my entire history as suggested. When I try to log in it keeps reverting back to "Welcome Guest - Would You Like To Log Yourself In?"

Diego 11-06-2012 02:57 PM

Quote:

Originally Posted by GDSDiane (Post 257771)
I'm still not able to log into the store. I cleared my entire history as suggested. When I try to log in it keeps reverting back to "Welcome Guest - Would You Like To Log Yourself In?"

Diane, please contact me at diego [at] customscriptz.com

Thanks

GDSDiane 11-07-2012 04:14 PM

Quote:

Originally Posted by Diego (Post 257779)
Diane, please contact me at diego [at] customscriptz.com

Thanks

Sent e-mail. Thank you.


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