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GDSDiane
11-05-2012, 10:34 AM
I have been having problems logging into the store this weekend and still today. It will not accept my username and password. :confused1:

Diego
11-05-2012, 11:20 AM
Hi Diane, can you try the lost password function?
https://www.godigitalscrapbooking.com/shop/index.php?main_page=password_forgotten

If you still can't recover your password, send me your email.
Thanks

hy ellen
11-05-2012, 02:20 PM
I can't sign into GDS so I can go to my gallery- keeps coming back to Logon page. But I went into Dana's Footprint Digital Design Store and was able to download a freebie? Help please..

britnkaysmemaw2
11-05-2012, 02:27 PM
Gals -

I am sending these messages on to Debra - our owner.
She has a tech guy working on this!

Hang in there with us....we are working to get this fixed!

Cathy
ST Leader

Diego
11-05-2012, 03:24 PM
I can't sign into GDS so I can go to my gallery- keeps coming back to Logon page. But I went into Dana's Footprint Digital Design Store and was able to download a freebie? Help please..
Hi Ellen, are you trying to login to the store, right?
If so, do you get any error message?
Try the forgotten password feature:
https://www.godigitalscrapbooking.com/shop/index.php?main_page=password_forgotten

Thanks

vicki23
11-05-2012, 04:37 PM
hy ellen is one of my CT, she sent me an email this morning about this. I have her log in details (with her permission) I am able to log in as her but when she tries it doesn't work. She said there was an error message. I asked her to try to do a screen shot and send it to me so I could forward it on, but she doesn't now how.

Diego
11-05-2012, 05:12 PM
hy ellen is one of my CT, she sent me an email this morning about this. I have her log in details (with her permission) I am able to log in as her but when she tries it doesn't work. She said there was an error message. I asked her to try to do a screen shot and send it to me so I could forward it on, but she doesn't now how.
Hi vicki, got it.

Ellen, please try clearing your browser cache and then try log in again.
http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Thank you

GDSDiane
11-06-2012, 10:39 AM
I'm still not able to log into the store. I cleared my entire history as suggested. When I try to log in it keeps reverting back to "Welcome Guest - Would You Like To Log Yourself In?"

Diego
11-06-2012, 11:57 AM
I'm still not able to log into the store. I cleared my entire history as suggested. When I try to log in it keeps reverting back to "Welcome Guest - Would You Like To Log Yourself In?"
Diane, please contact me at diego [at] customscriptz.com

Thanks

GDSDiane
11-07-2012, 01:14 PM
Diane, please contact me at diego [at] customscriptz.com

Thanks

Sent e-mail. Thank you.