View Full Version : Help!!!!

03-15-2010, 04:05 PM
I can't seem to get onto the chat room. My computer keeps telling me to download the java plug-in and when I try it won't let me. Also when I try to clear my cache....well I can't find my cache!!! I'm also having problems with the java thing in facebook for downloading pics.

03-15-2010, 04:10 PM
OK, I have firefox 3.6....where is my cache so I can clear it??

03-15-2010, 04:29 PM
I use firefox too

go to tools, and then there is a tab "clear private data"
in that tab you have the options to clear cache, history, cookies

every once in a while I can't get into the chat room
If I go to internet explorer, i usually can.
I dont know if it is a glitch, but just once in a while i have troubles.

03-15-2010, 04:38 PM
That's the problem...I don't have a button for clear private data. I upgraded to firefox 3.6 and it's different. I just can't find it.

03-15-2010, 04:39 PM
You're lucky, since Firefox upgraded I can't barely get it to open and have had to move to Safari.

Can you go into the Firefox preferences and clear it that way?

03-15-2010, 04:41 PM
I keep clearing my log-ins!!! UGH!

03-15-2010, 06:47 PM
Just a guess, but maybe...tools>options>advanced>network>clear now?

03-15-2010, 11:44 PM
For the Mac and Firefox 3.6, go to Firefox>Preferences>Advanced>Network>Offline Storage (cache)>Clear Now

03-16-2010, 07:52 AM
OK, tried what AZK recommended and did not find it. Dona I have a pc so thanks for the info. I can't find the preferences option.

Thanks to all that are trying to help. I'll keep taking your recommendations and keep trying. THANKS!!!

03-16-2010, 08:56 AM
Thank you for letting me know that you all are having some problems with the Firefox 'upgrade'. I am also having problems with it 'opening' half of the time and other small irritants. I am probably going to go back to IE. Good luck Anna with clearing your cache, I can't find it either.

03-16-2010, 09:21 AM
anna -- try doing a quick google search of Firefox 3.6 clearing cache

At the top of the Firefox menu bar,

click on the Tools menu,
and select
Select the Advanced panel.
Click on the Network tab.

In the Offline Storage section, click
Clear Now

OK to close the Options window

These are the windows you should seehttp://support.mozilla.com/img/wiki_up/f49b2eeaca4757e02058bd6cf6e8f4b7-1246122498-344-2.jpghttp://support.mozilla.com/img/wiki_up/f49b2eeaca4757e02058bd6cf6e8f4b7-1246323077-908-3.jpg

03-16-2010, 09:24 AM
Anna, here's the link to how to find the cache and clear it in 3.6 for PCs:

03-16-2010, 10:31 AM
Thanks you all, I don't know what I did but the chat is now working!!! YAAY!!

Dona, gonna keep that link just in case.

03-16-2010, 06:08 PM
Anna, after you clear your catche restart your computer,
thats why when they change things it usually says , We have to restart it cleans out anything remaining. excuse the laymans English LOL!