Help!!!!

[agarzaldynrd]

I can't seem to get onto the chat room. My computer keeps telling me to download the java plug-in and when I try it won't let me. Also when I try to clear my cache....well I can't find my cache!!! I'm also having problems with the java thing in facebook for downloading pics.

[agarzaldynrd]

OK, I have firefox 3.6....where is my cache so I can clear it??

[elenasworld]

I use firefox too

go to tools, and then there is a tab "clear private data"
in that tab you have the options to clear cache, history, cookies

every once in a while I can't get into the chat room
If I go to internet explorer, i usually can.
I dont know if it is a glitch, but just once in a while i have troubles.

[agarzaldynrd]

That's the problem...I don't have a button for clear private data. I upgraded to firefox 3.6 and it's different. I just can't find it.

[triciacurtis]

You're lucky, since Firefox upgraded I can't barely get it to open and have had to move to Safari.

Can you go into the Firefox preferences and clear it that way?

[agarzaldynrd]

I keep clearing my log-ins!!! UGH!

[AZK]

Just a guess, but maybe...tools>options>advanced>network>clear now?

[donakat]

For the Mac and Firefox 3.6, go to Firefox>Preferences>Advanced>Network>Offline Storage (cache)>Clear Now

[agarzaldynrd]

OK, tried what AZK recommended and did not find it. Dona I have a pc so thanks for the info. I can't find the preferences option.

Thanks to all that are trying to help. I'll keep taking your recommendations and keep trying. THANKS!!!

[southflascrapper]

Thank you for letting me know that you all are having some problems with the Firefox 'upgrade'. I am also having problems with it 'opening' half of the time and other small irritants. I am probably going to go back to IE. Good luck Anna with clearing your cache, I can't find it either.

[elenasworld]

anna -- try doing a quick google search of Firefox 3.6 clearing cache
At the top of the Firefox menu bar,

click on the Tools menu,
and select Options...Preferences...
.
Select the Advanced panel.
Click on the Network tab.

http://support.mozilla.com/img/wiki_up/f49b2eeaca4757e02058bd6cf6e8f4b7-1245727075-899-3.jpg
In the Offline Storage section, click Clear Now
.
Click OK to close the Options window


These are the windows you should seehttp://support.mozilla.com/img/wiki_up/f49b2eeaca4757e02058bd6cf6e8f4b7-1246122498-344-2.jpghttp://support.mozilla.com/img/wiki_up/f49b2eeaca4757e02058bd6cf6e8f4b7-1246323077-908-3.jpg

[donakat]

Anna, here's the link to how to find the cache and clear it in 3.6 for PCs:
http://support.mozilla.com/en-US/kb/How+to+clear+the+cache

[agarzaldynrd]

Thanks you all, I don't know what I did but the chat is now working!!! YAAY!!

Dona, gonna keep that link just in case.

[landofoz]

Anna, after you clear your catche restart your computer,
thats why when they change things it usually says , We have to restart it cleans out anything remaining. excuse the laymans English LOL!