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View Full Version : can't find my march collab kit!!



daisydilly
03-24-2009, 08:18 AM
boo hoo i think i deleted my march collab kit from my files!!! i'm hoping i can get it reset. i was sure i had put it on a flash drive--as i had a ton of files--but when i went to look for it--well its nowhere to be found. and worse yet i empty my recycling bin often:sad44:

lagerdel
03-24-2009, 09:26 AM
I believe you're allowed to download it up to 5 times. Click on "store" and then "my account." It will show your recent orders. You may need to click on "show all orders" to find the right one. Then click on "view" and you'll see your download link again.

Hope that helps!

scramper75
03-24-2009, 09:30 AM
yes, but the links expire after a certain amount of time. Check to see if the link is still active, if not maybe you can email someone and ask them to reactivate the link for you.

daisydilly
03-24-2009, 09:33 AM
yes my links are expired and i did email but not sure if that will do the trick. i guess this will teach me to be more careful about those crazy files

scramper75
03-24-2009, 09:38 AM
just be patient, I am sure it will be fine. Sorry to hear this though.

lagerdel
03-24-2009, 09:40 AM
Oops, sorry, now I feel stupid. Since the links were still showing, I assumed they still worked. Hope you get it back!

scramper75
03-24-2009, 09:42 AM
dont feel stupid, just something new you learned :) I found it out the hard way and had to have something reset on another website set up kinda like this one, that is the only reason I knew...lol

daisydilly
03-25-2009, 03:49 PM
i guess i won't be able to get anything reset:sad44:

HollyS
03-25-2009, 03:59 PM
Yes I'll take care of you :)

HollyS
03-25-2009, 04:06 PM
Your order has been reset. While we strive to have quick customer service turn-around, inquiries we receive may take up to a day to address :)

daisydilly
03-25-2009, 04:49 PM
i sent a big thank you your way. i really do appericate it and i tell ya i will not delete this file. i don't suppose i would ever had known it was gone had i not wanted to do a layout with it. sorry too that i was a bit antsy but i just figured it was a lost cause and a lesson learned.:roses:--for you and the reast of the owners